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This global automobile brand of the Daimler AG company has been pushing the reputation of German engineering and car manufacturing for decades. Another leader of the German car industry, BMW offers chat as their main contact channel on their website.
Their iconic small yet powerful cars roam the streets in all the cities across the world. Check out their German website to see their chat support in action. An overview:. Customer info. The primary purpose of a pre-sales chat often is to capture the lead and schedule a test drive. With Userlike, you have all the necessary info at your fingertips — name, e-mail, phone, location.
A good way to collect the e-mail address is to offer the customer some extra information to send over. Registration form.
You can also ensure that every customer that starts a chat has left some contact information, such as phone, e-mail address, or website, through a pre-chat register form. Test Userlike for free and chat with your customers on your website, Facebook Messenger, and Telegram. URL path. Our eyes al our interests. Within your Chat Panel, it shows you the current and URLs of your website that the customer has visited. Chat macros.
These are our canned messageswhich can be as long as you want, and which can be sent through a short key combination or via type-ahead function. This allows you to set up standard replies to frequently asked questions. Push macros. This feature allows you to guide the web visitor to a specific on your website.
Examples of automotive companies already using chat
This is great for guiding her to a for upselling, or to guiding her to the registration form for a test drive. Download macros. You may have some documentation that customers frequently ask for, such as the general conditions of your car insurance. Our download macros allow you to easily send over such files over the chat.
CRM integrations. Once you've collected the contact information of a lead, you need to have a way to follow up with him.
You can easily do this through our integrations with CRM solutions, such as Pipedrive. You simple send your chat transcript to your CRM, and follow up on them from there. This feature list is by no means exhaustive. Just have a look at our features for more.
Live chat support services and software for automotive dealers
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Live chat for online car sales and automotive – features & benefits
Set password Choose a password for your. There are some clear reasons for that: People are willing to spend on cars.
As opposed to, say, clothes, the absolute margin on cars is big. This makes it lucrative to invest in support people to man the chat and boost sales. Cars are complex products. Automobile chat with the fact that a car is a high investment, this means buyers tend to have many questions. The technical jargon that accompanies your typical car description requires some human translation, and chat is the perfect low-barrier channel for this. Cars are especially suitable for upselling. Upselling in car sales means getting a buyer to choose a newer model or to get an add-on, e.
Chat is a powerful channel to nudge people towards a slightly more premium option. Examples of automotive companies already using chat Some examples of car brands making use of our live chat solution Userlike : Mercedes-Benz. Inmessaging support will reach the early adopter stage.
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